Version 2026-09-27 · In effect from 27 September 2026
Refund & Cancellation Policy
In short
Your money sits in escrow until you approve the work. If an order is cancelled before delivery, you get all of it back — no fee is deducted. You can cancel before you send requirements, or once the freelancer misses the due date; the freelancer can cancel any time before delivering. We refund to the card or wallet you paid with, within seven business days.
1. How refunds work
On SkilRize a payment is never sent straight to the freelancer. It is held in escrow by NEXOLV.TECH and only released when the buyer accepts the work (or the review window passes). Until then, it can be returned. That is what makes a refund possible — and why a released payment is final.
When a refund is due, it is the full amount you paid for that order or milestone. We do not keep a fee on cancelled work.
2. Service orders
| Situation | Who can cancel | Refund |
|---|---|---|
| You have paid but not yet sent the requirements | Buyer or freelancer | Full |
| The freelancer is working and the order is not yet due | Freelancer (the buyer can ask them to) | Full |
| The order is past its due date and nothing has been delivered | Buyer or freelancer | Full |
| The work has been delivered | No one — see section 4 | — |
| You accepted the delivery, or the 3-day review window passed | No one — the payment was released | None |
Each order page shows whether you can cancel it right now, and if not, why not. The due date is counted from when you send the requirements.
3. Contracts and milestones
- Before any money is funded, either side can cancel a contract; there is nothing to refund.
- The freelancer can cancel a funded contract as long as no milestone is waiting for the client's review. Every funded milestone that has not been released is refunded to the client in full.
- The client cannot cancel while money is held — so that a freelancer is never left unpaid for work already started. Ask the freelancer to cancel, or contact us and we will review it.
- Milestones already released are final and are not refunded.
- Hourly contracts are billed for hours logged within the weekly limit you set. Tell us within the review period if logged hours are wrong.
4. After delivery
Once work is delivered, you decide what happens next:
- Accept it — the payment is released to the freelancer.
- Request a revision, if your package includes one — explain what does not match what you ordered.
- Contact us if the delivery is not what was agreed and the freelancer will not put it right. Do this before the review window ends — 3 days for a service order, 7 days for a milestone. We will review the order and may refund you in full or in part.
If you do nothing, the delivery is accepted automatically when the review window ends, and the payment is released.
5. Plans and promotions
- Pro and Elite plans never renew on their own. Cancelling stops the plan at the end of the period you paid for; we do not refund part of a period, except where we charged you in error.
- Promoted listings: the budget you set is a limit, not a payment. You are only ever charged for what a promotion has spent, and pausing it stops the spending immediately. Budget already spent is not refundable.
6. How you receive a refund
- Refunds go back to the card, Easypaisa or JazzCash account you paid with, through our payment partner Swich, within seven business days of the cancellation. A 1Bill payment is refunded to a bank account or wallet in your name. Your order page shows the refund's status, and we email you when it is sent.
- We do not deduct any fee from a refund. Your bank takes its own time to show the money on your card statement, usually a few working days.
- If a refund cannot be returned to the original card or wallet, we will contact you to confirm a bank account or wallet in your name.
7. Payments that are not completed
An order starts only when Swich confirms the payment to us. If you leave Swich's page or a payment is declined, nothing is charged and you can try again from your order page. An order left unpaid for 48 hours is closed, and nothing is owed to either side. See the Terms of Service, section 6.
8. Contact
For a refund question, email nexolv.tech@gmail.com with your order number, or call us during Monday to Saturday, 10:00–18:00 PKT.
NEXOLV.TECH
Sole proprietorship registered with the Federal Board of Revenue, Pakistan. Proprietor: Ibad Ahmed.
House 1037, Street 21, Phase 5, Bahria Town, Rawalpindi, Punjab, Pakistan
Email: nexolv.tech@gmail.com · Phone: +92 332 3285685